First Impressions – Delivering Front of House Excellence


Advanced Workplace Solutions in partnership with KWETB are offering a free half day CPD Certified course for receptionists and front of house staff in Naas on March 10th @9.30am.

Benefits of Attending

This course will help participants to:

  • Recognise the benefits of excellent front-of-house service and how essential it is to the reputation and success of the organisation
  • Establish the characteristics of front-of-house professionals and the importance of working as a team to project the right image at all times
  • Identify any gaps between current service provision and World Class Front-of-House Service including future learning needs
  • Create a personal action plan with measurable objectives for application back in the workplace.

Course Content

  • The importance of Front of House staff to the organisation
  • Communications – The welcome process
  • Service Standards – delivering a world class service
  • Customer satisfaction – understanding who your customers are
  • Managing visitor’s expectations
  • Dealing with difficult situations
  • Managing your time effectively
  • Confidence – how to feel confident and act assertive
  • Controlling the workspace through Risk Assessments

Contact us on 0877410635 or for details. Places limited