Experienced Hotel Receptionist
Job Description
Experienced Hotel Receptionist
The 4 Star Celbridge Manor Hotel is currently recruiting for Experienced Hotel Receptionist to join our front office team. A very busy and exciting role awaits the right candidate and coupled with an attractive package, this is the ideal position for an experienced hotel professional with excellent organisational and customer care skills.
Responsibilities include:
To ensure that guests are warmly and efficiently looked after during their stay.
To deal with all check-in/out in a professional, efficient and courteous manner and to ensure that guests are helped with any information they may require during their stay.
To answer all phone calls in a polite and timely manner and to assist all callers.
To ensure that the highest standard of customer service is provided to all guests.
To handle guest complaints in accordance with Hotel policy.
To ensure that all charges are posted correctly onto room bills.
To have an awareness of Revenue management, Yield and up selling.
To deal with any guest requests/queries in a polite and attentive manner and report any problems to the Duty Manager.
To maximise all sales opportunities at the desk.
To promote the Hotel and its facilities.
To assist in the communication process between staff and management.
To ensure all daily reports are completed before the appointed time.
To liaise with all departments as and when requested
To input reservations from 3rd party websites and telephone bookings
To be familiar with all of the day’s business including arrivals, departures and meeting room bookings.
To ensure all cash, billing and float procedures are adhered to at all times.
The ideal candidate should have:
Previous experience as a Hotel Receptionist is essential for this role
Excellent sales and customer care skills
Excellent communication/telephone techniques and be computer literate
Enjoy working with the public
Must be a team player
Fluency in English both written & verbal is essential
Enjoy working in a busy environment and works well under pressure
This position involves shift work, both midweek and weekend.
More details HERE